Return Policy & Delivery Policy
I’d like to return an item
Returning a GB Ultras order is free and easy. We want you to be happy with the products you purchase from us. If something’s not right, you can return the product to us within 28 days, and we will gladly refund or exchange (subject to availability).
Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase.
At event/in-store purchases
If you ordered and paid for the product at an event or in store, you can claim your refund by taking your items and proof of purchase to any of our events or by sending them to ourselves.
For home delivery orders
If you item was delivered by GB Ultras, or if you are unable to return your purchase back to an event, if you post the item back to ourselves and email the recorded delivery receipt we’ll refund the delivery charge. Once your item has arrived back with ourselves, we’ll action your refund back to the payment method you used to place your order. If your product is damaged or faulty, we’ll refund your delivery charge too (if purchased online).
Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you’re returning the products, all we ask is that you take reasonable care of them while they are in your possession.
When returning products, for whatever reason, please ensure where possible that before you return them, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly (for example, because it’s not safe or parts could fall out and go missing), then this could mean that no refund can be given. If you would like more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau.
Nothing in these T & C’s excludes or limits your legal rights (also referred to as your statutory rights).
What delivery options are available?
We offer a wide range of delivery options depending on the products you’re buying.
- If we receive your order before 2pm, depending on the products you have ordered, we can deliver them as quickly as the following day.
- If we receive your order after 2pm, we won’t start processing it until the following working day.
- If the GB Ultras team are at an event then this could mean a small delay to the delivery time.
- If you are still unsure about when and how your order will be delivered, please contact our Customer Care team and we will be more than happy to help you.
Standard Home Delivery (£3.00)
Collection at Upcoming Event – Please notify the team by email (£0)
Free Home Delivery When you Spend Over £100
